Billing Terms & Conditions

Effective Date: 1 August 2026

These Billing Terms & Conditions explain how payments are handled when you make a purchase from Same Side.

1. Payment Options

To provide a secure and convenient checkout experience, we currently accept the following payment methods:

• Visa, Mastercard, and American Express
• PayPal
• Afterpay (where available)
• Apple Pay
• Google Pay
• Bank transfer (available for approved bulk orders only)

All transactions are processed in United States Dollars (USD).

2. Payment Requirements

Payment must be successfully completed before an order can be processed.

Orders will only be prepared for dispatch once full payment has been received and confirmed. If a payment cannot be authorised or is declined, the order will not be accepted.

3. Prices and Currency

All prices displayed on the Same Side website are in USD unless otherwise stated.

Prices may be updated at any time without prior notice. Any applicable taxes, shipping costs, duties, or additional fees will be calculated during checkout before your purchase is finalised.

4. Payment Security

We take payment security seriously. All transactions are encrypted using secure SSL technology and processed through trusted third-party payment providers.

For your protection, Same Side does not store your complete credit or debit card information.

5. Refunds and Payment Disputes

Refund requests are handled in accordance with our Refund & Return Policy.

If a chargeback is lodged without a valid reason or is suspected to be fraudulent, we reserve the right to dispute the claim through the relevant payment provider.

If you have any concerns regarding a payment, please contact us at support@sameside.store before initiating a dispute so we can work towards a resolution.

6. Fraud Protection

To protect both our customers and our business, Same Side may cancel, delay, or refuse any order that appears suspicious or potentially fraudulent.

Where necessary, we may request additional information to verify a customer's identity before processing an order.

7. Policy Updates

These Billing Terms & Conditions may be amended from time to time without prior notice.

Any revisions will be published on this page together with an updated effective date. By continuing to use our website after changes are posted, you acknowledge and accept the revised terms.

8. Contact Us

Business Name: Same Side

Address: Unit 2 / 10 Garnet Street, Cooroy QLD, Australia

Email: support@sameside.store

Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (AEST)

Response Time: We aim to respond to all enquiries within 1–2 business days.