Contact information
Have a question, need help with an order, or just want to get in touch? We'd love to hear from you. The Same Side team is here to help.
Email us
The best way to reach us is by email:
We aim to reply within [1–2] business days. During sales or busy periods it may take a little longer, but we read every message and will always get back to you.
What to include
To help us sort things out as quickly as possible, please include:
- Your order number (if your question is about an order)
- The email address you used at checkout
- A clear description of your question or issue
- Photos, if your item arrived damaged or faulty
What we can help with
- Questions about a product before you buy
- Help with an existing order or tracking
- Returns, exchanges, and refunds (see our [Refund & Return Policy])
- Shipping and delivery questions (see our [Shipping Policy])
- Anything else — just ask
Support hours
Our support team is available [Monday–Friday, 9am–5pm, AEST]. Emails received outside these hours will be answered on the next business day.
Follow us
Stay up to date and reach out on social:
- Instagram: [@yourhandle]
- TikTok: [@yourhandle]
- Facebook: [your page]
[Update or remove these to match the accounts you actually use.]
Business details
Same Side Email: samesidesupport@gmail.com [Business address, if required] [ABN / business number, if applicable]