Shipping policy
Thanks for shopping with Same Side. This policy explains how and when we ship your order, what it costs, and what to do if something goes wrong. If you have any questions, contact us at samesidesupport@gmail.com.
Order processing
- Orders are processed within [1–3] business days after payment is confirmed.
- Orders placed on weekends or public holidays are processed the next business day.
- During sales, launches, or peak periods, processing may take a little longer — we'll let you know if there's a significant delay.
You'll receive a confirmation email when you order, and a second email with tracking once your order ships.
Shipping rates and delivery times
Shipping costs are calculated at checkout based on your location and chosen method. Estimated delivery times below are in addition to processing time and are estimates, not guarantees.
| Destination | Method | Estimated delivery | Cost |
|---|---|---|---|
| [Domestic] | Standard | [3–7] business days | [$X / Free over $Y] |
| [Domestic] | Express | [1–3] business days | [$X] |
| [International] | Standard | [7–21] business days | [$X / calculated at checkout] |
[Adjust the rows above to match the carriers, zones, and prices you actually offer.]
Free shipping: [We offer free standard shipping on orders over $[X] / Remove this line if not applicable.]
Tracking your order
Once your order ships, we'll email you a tracking number and link. Please allow up to [48] hours for tracking to update after you receive it. If your tracking hasn't updated after [several days], email us at samesidesupport@gmail.com and we'll look into it.
Delivery delays
Occasionally delivery may take longer than expected due to carrier issues, weather, customs, or busy periods. We can't control carrier delays once your order has shipped, but we'll always help you track it down. If your order seems significantly delayed, get in touch.
Incorrect or incomplete addresses
Please double-check your shipping address at checkout. We're not responsible for orders sent to an incorrectly entered address. If you notice a mistake, contact us immediately at samesidesupport@gmail.com — if your order hasn't shipped yet, we'll do our best to fix it. Orders returned to us due to an incorrect address may incur a re-shipping fee.
Lost or stolen packages
If tracking shows your order as delivered but you can't find it:
- Check around your delivery location and with neighbours or your building's mail area.
- Confirm the address on your order.
- Allow [1–2] business days, as packages are sometimes marked delivered early.
If it still hasn't turned up, contact us at samesidesupport@gmail.com and we'll help you open an inquiry with the carrier. We can't guarantee replacement for packages confirmed delivered by the carrier, but we'll do our best to assist.
International shipping, customs, and duties
[Include this section only if you ship internationally.]
- We currently ship to [list countries / "most countries"].
- Your order may be subject to import duties, taxes, and customs fees charged by the destination country.
- These charges are your responsibility and are not included in the price you pay us or your shipping cost.
- Customs policies vary widely — please check with your local customs office if you're unsure.
- Delays caused by customs are outside our control.
P.O. boxes and special addresses
[We can / cannot] ship to P.O. boxes. Some carriers and express services may not deliver to certain addresses — choose a method that suits your location at checkout.
Returns and refunds
For anything related to returning an item or getting a refund, see our [Refund & Return Policy].
Contact us
Same Side Email: samesidesupport@gmail.com [Business address, if required] [ABN / business number, if applicable]