Waterproof Outdoor Patio Rug – Reversible

Returns & Refunds

We offer a 30-day return policy from the date your order is delivered.

To be eligible, items must be unused, in their original packaging, and accompanied by proof of purchase.

To request a return, email support@sameside.store with your order number and reason for the return. Once approved, we'll provide return instructions.

• Change of mind: Return shipping is at the customer's expense.
• Faulty, damaged, or incorrect items: Contact us within 7 days of delivery with photos, and we'll arrange a replacement, exchange, or full refund at no cost to you.

Once your return is received and approved, refunds are issued to your original payment method within 5–10 business days.

Items marked Final Sale, Clearance, Gift Cards, and opened personal care/hygiene products cannot be returned.

For assistance, contact support@sameside.store.

Shipping

We offer FREE standard shipping worldwide.

• Processing time: Orders are processed within 1 - 2 business days.
• Estimated delivery: 3 - 10 business days

Once your order ships, you'll receive a tracking number by email. Please allow up to 48 hours for tracking to update.

Delivery times are estimates and may be affected by carrier delays, customs, weather, or peak periods.

Please ensure your shipping address is correct before placing your order. We cannot guarantee delivery to incorrectly entered addresses.

International orders may be subject to customs duties or import taxes, which are the responsibility of the customer.

For any shipping questions, contact support@sameside.store.